Refund policy
Return & Refund Policy
At MALIKPAW, every portrait is custom-made specifically for each customer and their pet. Because our products are personalized and created to order, we do not accept returns or offer refunds once the artwork has been approved and sent to production.
Digital Proof Revisions
Before printing, every customer receives a free digital proof of their portrait. We offer unlimited revision requests at this stage to ensure you are completely satisfied with the final design before approval.
Order Changes & Cancellations
Orders may be modified or canceled before artwork creation has begun. Once our artists start working on your portrait, cancellations may no longer be possible.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 7 days of delivery at:
Include your order number and photos of the issue. We will review the case and provide a replacement where appropriate.
Non-Refundable Items
The following items are not eligible for returns or refunds:
- Custom pet portraits that have been approved and printed.
- Personalized products created specifically for the customer.
- Orders where the customer has approved the final artwork proof.
Shipping Issues
Delivery times are estimates and may vary due to carrier delays, customs processing, weather conditions, or other circumstances beyond our control. Shipping delays do not qualify for refunds.
Contact Us
If you have any questions regarding this policy, please contact us:
MALIKPAW
Email: abdessalamfarissi26@gmail.com
Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States